Frequently Asked Questions (FAQ's)

We service all of the Sydney metro area. We also travel to many other places, including Newcastle, the Hunter region, Wollongong/south coast and central NSW, so if you have a project, just let us know and I’m sure we can help.

Yes, we offer painting of all new items to match your existing or chosen paint colours.

Yes, we do all lock replacements, re-fits and all associated door hardware as well being door closers, peep holes, panic exit bars etc

We can attend to test, inspect and report on the compliance of any door that has a defect and advise you how the issue can be resolved.

With painted fire doors we only use and recommend paint ply or duracoat veneers. We will not use MDF veneer due to its tendency to absorb moisture and swell. We also supply stain grade sliced pacific maple veneer as standard. However we can supply and specified veneer so let us know what you need and we can help.

Yes, we do retro fit new frames and doors to unit entries and common area doors. Get in contact and we can help you with this.

An Annual Fire Safety Statement is a legal document required under the NSW Environmental Planning and Assessment Regulation, confirming that a building’s essential fire safety measures, including fire doors, have been inspected and are performing as required. Most commercial, strata and multi-residential buildings built or altered since July 1988 need to lodge one every year with council and Fire and Rescue NSW. If you’re not sure whether your building is covered, we can check your fire safety schedule for you.

Under AS 1851-2012, fire and smoke doors are treated as an essential fire safety measure with their own routine service schedule. Swing-type fire doors are generally checked six-monthly and annually, while sliding fire doors need more frequent attention, typically every three months, because their tracks and closing mechanisms wear faster. We can set up a maintenance schedule that matches what’s listed on your building’s fire safety schedule.

The building owner, or the owners corporation for a strata building, is legally responsible for making sure every essential fire safety measure on the fire safety schedule, including fire doors, is assessed each year by a competent fire safety practitioner before the AFSS is signed and lodged. We work directly with building managers, strata managers and owners to handle the fire door side of that process.

If a fire door doesn’t meet the required standard, for example a damaged intumescent seal, a door that won’t self-close, or missing signage, it needs to be rectified before it can be confirmed as compliant on the statement. We provide a written report on any defects found, along with a quote to bring the door back into compliance, so there are no surprises before your AFSS is due.

Yes. Every certified fire door should carry a permanent, legible identification label showing details like its fire resistance level and manufacturer. If a label is missing, painted over or unreadable, the door generally can’t be verified as compliant during an inspection, and it’s one of the most common issues we come across on site visits.

Yes. We inspect and test your fire doors against AS 1851, document any defects, carry out repairs or replacements where needed, and provide the reporting your accredited fire safety practitioner needs to include fire doors on your Annual Fire Safety Statement.

Routine maintenance, like our repair and adjustment work, fixes specific problems as they come up, such as a door that won’t latch, a damaged frame, or worn hinges. An AFSS assessment is the formal, scheduled check that confirms every fire door on your fire safety schedule still meets its required standard for the year, and it’s what gets reported to council. Keeping up with maintenance through the year makes the annual assessment far more likely to pass without rework.

Yes. Building owners are expected to keep records of fire safety measure servicing, including fire doors, so they’re available if council, Fire and Rescue NSW or an accredited practitioner asks to see them. We provide a written report after every job, which most of our clients keep alongside their fire safety schedule and past AFSS statements.

Council can issue penalty notices or take further compliance action against building owners who fail to lodge their Annual Fire Safety Statement each year, and non-compliant fire doors can also affect a building’s insurance position. If your AFSS deadline is approaching and your fire doors haven’t been checked yet, get in touch and we’ll prioritise getting them assessed.